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Client Care Coordinator / MSW / Home Care

The Client Care Coordinator is expected to perform a variety of duties in the area of client services. The Client Care Coordinator will answer telephone inquiries and perform Care Consultations, Quality Assurance visits and network with professionals in the community to develop business. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours. The Client Care Coordinator will provide training for the CAREGivers and be responsible for the on-call phone on a rotating basis. The position is in our Forest Hills, NY office and we service all of Queens and select parts of Brooklyn.

Primary:

  • Reflect the core values of Queens Home Care, Inc., d.b.a Home Instead Senior Care
  • Develop and maintain positive relationships with all clients/family members through care consultations, quality assurance visits, phone calls, cards and special events
  • Work with other team members to coordinate various aspects of a client?s care
  • Partner with Director of Client Services to best address clients' needs
  • Monitor, mediate and log both client and CAREGiver activity, and follow up on CAREGiver assignments and client service
  • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
  • Conduct Service Inquiries and Care Consultations as needed.
  • Develop and maintain a relationship with the collaterals of each client - reaching out to professionals in the community that are potential referral sources
  • Counsel CAREGivers on quality concerns
  • Conduct client/CAREGiver introductions with every new client and with every new CAREGiver
  • Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
  • Maintain regular attendance at the office to execute job responsibilities.
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
  • Enter and maintain accurate client and CAREGivers records
  • Monitor the on-call phone on a rotating basis

Secondary:

  • Participate as needed in all CAREGiver meetings
  • Conduct Family Education sessions as needed
  • Perform any and all other functions deemed necessary
  • Update computer data base with emails of families, clients and referral sources

We are looking for a dynamic individual, who is a critical thinker, with strong problem solving skills and is looking to make a difference in the lives of the clients we serve. Our office is open from 8:30 - 5:00, Monday - Friday. We are a team of professional looking for this missing link.

MSW required, preferably with a minimum of 2 years experience.

Position is 40 hours/week. Compensation based on experience

Benefits include 2 weeks PTO, 7 paid holidays and bonus. NO health insurance, Must have a NY State Driver?s License and car.

Each Home Instead franchise is independently owned and operated.


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